Unified Communications is not something you should dive into unprepared. It has the potential to significantly change the way you communicate internally and with suppliers and customers. A good preparation helps optimize the benefits from those changes.
Capabilities
Capabilities
Active Communications helps you to gather the necessary information before you get started.
Planning & Strategy
Your company handles many different means of communication. Internally as well as with customers and suppliers. Email, chat, voice, fax, sms, video conference, etc. Unifying your communication makes your communication more efficient, more professional and more engaging. More customer focused. More “people-centric”.
Having more than 20 years of experience in Unified Communications means we can effectively audit your systems, determine and discuss your future needs and requirements.
Then design, implement and support a Unified Communications system that meets your needs now and in the foreseeable future.
Voice System Audit
Our Voice System Audit looks at the system you have today, how it is used within your business, what adjunct systems it supports, how it is managed and most importantly its longer term serviceability. We then look at your call costs, handset costs and support costs to help you make a decision on the viability of the platform. Our audit aims to support your future business communication needs.
System Design
If your voice system needs replacing, we can recommend a strategy and a pathway to ensure that not only does the technology change but that your users feel comfortable with the change. If your voice system is adequate, we can recommend and design add on peripheral systems to provide enhanced productivity and useability, especially for BYOD requirements.
UC Support
Once your communications environment has been optimised, your communications infrastructure has been unified, maintaining the functionality is critical to the business. Our support not only addresses any issues that relate to the Unified Communications System, but as is often the case, assists in resolution of issues caused by changes in other systems that are related.