What is Unified Communications?

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Everything in one place

Email, attachments, chat, mobile phone, fixed line, conferencing room, sms. It’s hard to keep track of all the means you use to communicate with your colleagues and customers.

With Unified Communications, you can manage them all in one place, for example on your desktop or laptop. By removing the boundaries between all these means of communication, Unified Communications makes communication “people-centric”, instead of technology dependent.

Anywhere, anytime

Working from home, at a customer, back at your desk? With Unified Communications you can always reach your colleagues and customers and they can reach you the way you want.

If someone calls your desk phone, you can pick it up on your mobile. And if you’re not available, it automatically forwards to a colleague or voice mail. You’ll see missed calls and voice mails in a central place, like your mailbox.

Enrich communication

With Unified Communications you can easily setup a teleconference with a customer, right from your desktop. Need to involve someone else? Just invite your colleague to the call with a few clicks. With similar ease you share documents like PowerPoint presentations or add high resolution video via a webcam.

By enriching the way you communicate, Unified Communications can reduce the need to travel. Active Communications helps you to fully benefit from the possibilities Unified Communications provide.

UC or UC&C?

Apart from UC, which is the abbreviation for Unified Communications, the term UC&C is often used. UC&C stands for Unified Communications and Collaboration. Collaboration features include Presence (at any time other people can see if and how they can best reach you or if you are for example on the phone or away) and working with colleagues on the same documents at the same time.

Collaboration is not included in all UC solutions of all suppliers. The ACS Enterprise solution provided by Active Communications fully supports collaboration.

Is it a PBX?

A PBX is a device that provides the company’s extension of the public phone network (PSTN). It enables colleagues to call each other using a short internal number. It also manages things like call forwarding and sometimes voice mail. The PBX usually provides a small subset of functionality also provided by Unified Communications, but it is not Unified Communications.

On the other hand, most Unified Communications solutions provide some PBX functionality. Compared to competitor products, the solutions provided by Active Communications can be configured to fully replace a PBX, greatly simplifying maintenance and streamlining communication.